Refunds and Cancellations
What is your return and cancellations policy?
There are no refunds. For our hosting and web services we ensure 100% guarantee satisfaction. Owning a website is necessary investment. For our design projects Client approveall stages of work; thus, we rarely experience the refund stage. If you are not happy with the results, we will work until you are satisfied (extra fee may apply). Please become familiar with our portfolio and design style before purchasing our products. There must be an understanding of your vision prior to starting. You may request a cancellation of services before your deposit is submitted. All unfinished projects and files are property of KM Creative. Depending on stages of cancellations and reasons for cancelled projects KM Creative is happy to assist your satisfaction for your project.
Ownership, Copyrights, & File Types
What is my ownership, copyrights, and file types you provide?
You have full ownership of any completed project to use as you desire that are paid for. We only supply the following file types. .ai .png .gif .jpg .pdf .tiff .eps .mov .mp4. If you are unsure and need a special file type please contact us or let us know. We do not supply you with root files. No coding, psd files or layered .ai files will be delivered. Root files are available for additional cost starting at $150. The root/raw design files belong to KM Creative. Files are distributed in .zip files packaged and stored beautifully. We generally keep files for up to 3 months our storage. We do this as a courtesy to our potential returning clients. However, we are not obligated to store your designs. If they should become damaged or deleted and you are in need you must pay to have them redone as new design work.
Quotes, Delivering Files & Payment Schedule Fees
How long are your quotes and what are your payment terms and fees?
Our quotes arevalid for 10 days from your proposal date. In order to start your project, a deposit of 50% of the project total is required (including additional fees or add-ons if applicable) refer back to your proposal for your exact amount. All final files will be released after final payment is made in a packaged .zip file powered by Google Drive. Payments are made through Credit and or Debit Cards (unless otherwise noted). For your specific job, a payment structure has been identified here is where you will make the payments. Due dates and project times are based off of your timeline given originally. Therefore, if a project is delayed off of your timeline a restart fee will apply to your project starting at $150. Please note a late fee of 20% is added to total amount if not paid by due date. Any late payments past 30 days, an additional late fee of 30% is applied making your new late fee total 50% in addition to your project total.