Refunds and Cancellations
What is your return and cancellations policy?
There are no refunds. For our hosting and web services we ensure 100% guarantee satisfaction. Owning a website is a necessary investment. For our design projects client approve all stages of work; thus, we rarely experience the refund stage. If you are not happy with the results, we will work until you are satisfied (extra fee may apply). Please become familiar with our portfolio and design style before purchasing our products. There must be an understanding of your vision prior to starting. You may request a cancellation of services before your deposit is submitted. All unfinished projects and files are property of KM Creative. Depending on stages of cancellations and reasons for cancelled projects KM Creative is happy to assist your satisfaction for your project.
Ownership, Copyrights, & File Types
What is my ownership, copyrights, and file types you provide?
Ownership depends on file type. You have full ownership of certain completed graphics and or projects – specific terms your license and ownership, copyrights and trademarks are determined in your proposal or off-boarding. We only supply the following file types. .ai .png .gif .jpg .pdf .tiff .eps .mov .mp4. If you are unsure and need a special file type please contact us. We do not supply you with root files. No coding, psd files or layered .ai files will be delivered. Root files are available for additional cost starting at $150. The root/raw design files belong to KM Creative. Files are distributed in .zip files packaged and stored beautifully. We generally keep files for up to 3 months our storage. We do this as a courtesy to our potential returning clients. However, we are not obligated to store your designs. If they should become damaged or deleted and you are in need you must pay to have them redone as new design work.
Grant of Rights Expectations for Identification on Design
KM Creative may use project in portfolio (including, but not limited to, any website that displays KM Creative works). Client and KM Creative agree that when asked, Client must properly identify KM Creative as the creator of Work. Client does not have a proactive duty to display KM Creative name together with Work, but Client may not seek to mislead others that work was created by anyone other than KM Creative. Draft files of artwork are property of KM Creative, and shall not be used in any matter or posted onto Social Media unless asked and tagged. That can be breach of contract, and cause KM Creative to forfeit project with no refund and or increase your quoted price.
Storage and File Packaged
How are my files distributed? How long do you keep the files stored on your back-end?
Files are distributed in .zip files packaged and stored beautifully. We generally keep files for up to 3 months our storage. Once in your client portal there is a google drive access to your files. We do this as a courtesy to our potential returning clients. However, we are not obligated to store your designs. If they should become damaged or deleted and you are in need you must pay to have them redone as new design work.
Quotes, Delivering Files & Payment Schedule Fees
How long are your quotes and what are your payment terms and fees?
Our quotes arevalid for 10 days from your proposal date. In order to start your project, a deposit of 50% or the full amount is due before any work begins. Refer back to your proposal for your exact amount. All final files will be released after final payment is made in a packaged .zip file powered by Google Drive. Payments are made through Credit and or Debit Cards (unless otherwise noted). For your specific job, a payment structure has been identified here is where you will make the payments. Due dates and project times are based off of your timeline given originally. Therefore, if a project is delayed off of your timeline a restart fee will apply to your project starting at $150. Please note a late fee of 20% is added to total amount if not paid by due date. Any late payments past 30 days, an additional late fee of 30% is applied making your new late fee total 50% in addition to your project total.
Limitation of Liability
Client agrees that KM Creative will not be liable for any damages (including, but not limited to, incidental or consequential damages), that arise from KM Creative performance of this commission (including, but not limited to, failure to perform in a timely manner all communication is recorded via profile and email, regardless of whether the failure was intentional or negligent.)
View our full terms list to read our policies and process with your information here.